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1 Bureau of Indian Standards (BIS)
National government body that deals with standardisation, marking & quality control; formerly Indian Standards Institution (ISI); based in New Delhi; does product certification, quality system certification, EMS certification, hallmarking of gold etc
2 Competition Commission of India (CCI)
Government body that looks into matters like abuse of monopoly position, restrictive trade practices etc; based in New Delhi
Commissions Consumer Protection
Delhi-based citizens' movement fighting against corruption, bribery & human rights violations; conducts social audits, public hearings etc; focuses on using RTI to ensure transparency & accountability in governance
4 Serious Fraud Investigation Office (SFIO)
Body under the Ministry of Company Affairs that looks into serious financial frauds; based in New Delhi
Government Agencies Consumer Protection
NGO in Vasant Kunj, New Delhi, working at a national level to redress citizens' problems (identifying malpractices, filing public interest litigations); sections: council & director, work area, case library, journal, membership etc
Consumer Protection Non-Governmental Organisations
6 Consumer Online Foundation (COF)
Trust in New Delhi involved in research, information dissemination, advocacy, & providing litigation support to customers; has one of India's largest resource centres on consumer law & policy; provides information online through Consumer Online
Consumer Protection Non-Governmental Organisations
7 Directorate of Public Grievances (DPG)
Organisation under the Cabinet Secretariat that helps citizens obtain fair and objective settlement of their grievances with specified central government departments/ organisations; located on Sansad Marg, New Delhi
Directorates Consumer Protection
8 National Consumer Disputes Redressal Commission (NCDRC)
National commission based in New Delhi; apex body of 604 district forums and 35 state consumer disputes redressal commissions; headed by a sitting or retired judge of the Supreme Court of India
9 National Cooperative Consumers' Federation of India Ltd (NCCF)
Apex federation of consumer cooperatives in the country, headquartered in New Delhi; members include primary coop stores, wholesale societies, state-level consumer coop federations, National Coop Development Corp & the Government of India
10 RTI India (Right to Information)
Complete online portal for Right to Information (RTI) in India; the RTI act was formulated by the Indian Parliament in 2005
